Hospital scores high marks in patient satisfaction survey
by Alan Reed
Apr 23, 2008 | 0 0 comments | 4 4 recommendations | email to a friend | print
Trigg County Hospital announced patient satisfaction scores at or above the national database average during the hospital’s Board of Directors meeting held on April 17.

The survey, prepared by the Avatar Database for the Hospital Compare Web site is available for public viewing at and allows the scores from Trigg County to be compared with other facilities around the nation. Hospital CEO Lisa Coleman said in her administrator’s report that the Website compiled the data from July 2006 through June 2007.

Trigg County Hospital scored a 75.71 per cent rating overall, given a 63.42 national baseline, ranking it in the 93rd percentile for the nation. In willingness to recommend, the hospital scored a 70.83 per cent above the national average of 68.17 per cent, placing the hospital in the 61st percentile. The hospital scored well with its nursing staff’s communication ability with 87.11 per cent compared to a national average of 72.94, or in the 99th percentile.

Though still above the national average percent, survey responders rated communications with physicians slightly lower at 81.48 per cent or in the 73rd percentile. Communications about medicines saw the hospital return to 95 percentile with a rating locally of 66 percent compared to 56.4 nationally. Trigg saw its top-rating fall into the 100 percentile with a rating of 82.81 for responsiveness of hospital staff. The national average is 55.68 percent.

The hospital scored in the 95th and 92nd percentile for cleanliness and quietness.

Its lowest score fell in the category of discharge information with 68.42 per cent compared to a national average of 78.11 per cent, placing it in the bottom fifth percentile. “It’s something we are working on,” said Chief Nursing Officer Gail Franks. She said that the nursing staff should specifically state that they are giving discharge instructions to patients, and let patients ask questions during discharge.

“The biggest part of that is the pharmacology. Some patients forgot their instructions when they get home,” said Coleman. “What sets us apart is the ability to give personal care for every patient we see. I’m pleased with the results until we get to the discharge information.”

Read more about the hospital's latest meeting in this week's Cadiz Record.
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