Although some customers in the area were without Medicom services like phone, Internet and television for almost a month, they were given only a $15 rebate on their bills, Bryant, who talked about possibly taking them to small claims court, contended on Tuesday night.
“It doesn’t matter if you pay $60 a month or $80 a month, or whatever, the maximum amount is $15,” Bryant said. “That is absolutely ridiculous … I don’t know what we can do about it, other than take to small claims court.”
Bryan said customers shouldn’t have to pay for service they didn’t receive but also briefly complained about the upcoming cable rate increases at that meeting.
Phyllis Peters, communications director for Mediacom, told the Cadiz Record that unlike water and electricity, Mediacom doesn’t have metered utilities, so customers don’t just pay for what they use. “They (customers) buy in bulk their utilities each month,” she said. “We are not a metered service.”
It was said at the city council meeting that an angry electric customer asked Ricky Turner of Pennyrile Electric if he would be charged for service during the ice storm. Reportedly, Turner said that since electricity is a metered service, if there is no power, the meter isn’t running.
A large percentage of an average bill goes to Mediacom’s programming providers, such as Disney, according to Peters, who also said that the majority of the customers who had no phone, Internet or cable service were without because the power was out.
Mediacom spent about $1.5 million in Kentucky because of the ice storm, a figure that includes the repairing and replacing of downed and damaged cables and wires as well as overtime, as crews were working around the clock, Peters said.