Council members’ complaints ranged from long hold times on the customer service line to picture quality issues stemming from the cable company’s transition to digital cable in November.
“We actually started transitioning folks in the first part of October … over to the digital system,” Hollis said. “The old way of providing TV, the analog way,” will soon end, added Hollis.
Council member Susan Bryant, among others, complained about glitches in the picture quality. Hollis said that unlike regular cable, which has varying degrees of quality, with digital cable there is either a clear picture or there isn’t a picture at all.
According to Hollis, digital cable is more sensitive than regular cable, and a connector could contribute to pixilation, although equipment problems that caused some customers to not have a picture at all have been fixed.
Hollis told the council that customers will need to report any problems they are having so those problems can be fixed, and added that Mediacom will continue to add more channels to its lineup.
(For the rest of the story, check out this week's edition of the Cadiz Record.)